Customer Reviews

/Customer Reviews
Customer Reviews 2014-12-10T19:13:40+00:00

Customer reviews are a key indicator of a home security company’s success. HomeStar Security is proud to serve our customers in Seattle, WA and Denver, CO. Here is what customers say about HomeStar Security.

Pleased Homeowner, Skeptical of Yelp Reviews

I have been very pleased with my experience with HomeStar Security, and my husband and I are having our system installed on Saturday. At first I was very skeptical because of some of the reviews that I had read on Yelp, and was already swaying toward another authorized dealer of ADT, but after a very pleasant conversation with the owner on the phone, I decided to give them a chance. David was the Promotions Rep that came to our house to go over the service details with us, and both my husband and I were happy to do business with him. He was very pleasant to talk to and very knowledgeable. He was not at all pushy, and answered our questions. I felt more like I was in a meeting with someone discussing the ADT protection options available to us, and what would make sense for our home and family. I was very pleased with the meeting, and my husband and I were happy to sign-up with HomeStar Security. They were also willing to match the deals provided to me by another authorized dealer of ADT, and their rates are competitive with the market.

I hope others don’t make the mistake that I did of just reading the first couple negative reviews that pop up on Yelp. Some of them are outdated, and there are a number of 5 star reviews if you read further.

I am happy I decided to do business with them!

Lynnwood, WA

Happy, First-Time Homebuyer

I am really happy to have ADT installed from Homestar. They have the best rates in market and match their competitors in terms of money, offers and promotions. Brian from Homestar was very kind to hear me out and provide me best deals and install the latest technology ADT equipment at my house.

Brent and Aaron were installers at my house. They knew their job very well and completed the installation in time and also educated us on the ADT system. They are approachable even after installation is done.

Being a first-time homebuyer when approached by the salesperson from Homestar who promised to get latest and greatest ADT equipment but on the day of installation it was not what I was expecting. I raised my concern and that’s when Brian pitched in and went out of his way to get the latest ADT equipment installed which I wanted. Thanks Brian for going this extra mile and you are the feather in the cap for Homestar.

I would personally recommend Homestar to get ADT installed.

Bothell, WA

Neat, Tidy, Outstanding

The job was done over a couple of days, as the house sits on a cement slab and all the wiring had to be done from above. The house was left in neat and tidy order and the training, provided by the company representatives, was outstanding.

Seattle, WA

Efficient, Impressive, Professional

We recently moved into a new home, and wanted a security system installed to feel a little more secure. The team you sent out, Connor and Dave, arrived 3 minutes ahead of scheduled time, and immediately started to work. They worked efficiently together, and had us up and running in a little over 2 hours… very impressive! They even explained the remote in a way that I understood, and I was able to pass info along to my husband. It was a pleasure having such a professional team in our home, and we will not hesitate to recommend your company to anyone interested in a home security system.

Denver, CO

Prompt, Helpful

I am pleased with the service from this company. My home had been broken into, so I was eager for the system to be installed promptly. The sales representative came to my home within a few hours of my initial call. He was very helpful in determining what features were appropriate for my home. The system was installed approximately one week later. A few weeks later, I had a question about whether the system was interfering with my DSL service (it wasn’t) and a service rep came out, answered my question and installed a cosmetic item that hadn’t been available on his first visit.

Seattle, WA

Courteous, Knowledgeable, Friendly

HomeStar Security is the perfect example of a courteous and professional company with a more personalized feel to it. The staff is very knowledgeable, and friendly. They make you feel comfortable with your decisions, and are honest about what is best for you the customer. In a modern society where most companies treat you as a number HomeStar stands above the rest with their exceptional service and genuine attitude towards home security.

– Journeyman Electrician

Definitely Did Its Job

We recently experienced a burglary, and I guess the intruders thought they would make the alarm stop by ripping out panel off the wall, but since it’s wireless, it just kept working. Home Star Security definitely did it’s job.

Seattle, WA