As your local security experts, we have answers. Read below to get information about the frequent questions we receive.
I see that you offer a free alarm system. What’s the catch?
If you look around, you’ll notice that security systems can cost hundreds of dollars. We offer a top of the line alarm system at no charge. There’s no catch.
So you’re probably wondering how we make money.
All we ask is that you take care of the monitoring (as you normally would) at about a dollar a day, and take care of a one-time $99.00 activation.
Do I have to sign a contract?
We know that security is not something families just turn on once and then not use again. In fact, our average customer monitoring length is over 18 years. But, since we invest thousands in giving one free system, all we ask is you are willing to allow us to monitor it for the first three years. The best part is you OWN the equipment as soon as we install it!
After my contract with ADT ends, do I have to return the equipment?
No. Once your agreement expires, you are under no further obligation and the equipment is yours to keep. However, we know that you will have enjoyed the security and service we have provided and will continue to work with us!
Do I have to purchase a monitoring package?
No. If you do not want monitoring service you can purchase the equipment and installation at our retail price.
Do I need security monitoring?
Put simply: yes. Security equipment without monitoring is like having a cell phone with no service!
In the event of an emergency, a monitoring program will notify the proper authorities. With monitoring, your system does more than just look intimidating. It keeps you and your family safe. Whether you’re out of town, out on errands, or injured, your security system will protect you because it’s monitored by professionals.
Why is ADT monitoring service better?
ADT has the largest and most professional monitoring centers in the world. In addition to protecting government buildings like the Pentagon and U.S. Capitol, ADT protects countless families just like yours.
All ADT monitoring centers are UL (Underwriters Laboratory) Certified, and the staff is trained to UL standards. ADT has set the bar for quality service: they have five regional monitoring stations, back-up power generating capability and professionals who will never assume your emergency is a false alarm. For more information about the benefits of working with ADT, check out our “Why ADT” page.
What's the difference between hardwire and wireless equipment? Which is better?
The major difference? Less mess, more convenience.
Hardwire systems are still used by top security companies to this day. However, to install a technician needs to run wiring throughout your home from a control panel to the sensors. This way of install does tend to take longer, and it is crucial to go with a company who knows what they are doing in order to avoid costly mistakes like drilling through water pipes etc.. but Hardwire systems do lack some of the newer conveniences wireless systems provide. Such as, two-way voice, voice chime and many others.
Wireless systems work by using radio signals. A technician won’t leave a dusty mess behind because they don’t need to drill and run wiring throughout your home. In addition, installation takes less time. Wireless systems are more technologically advanced and convenient. Forget about fumbling around with a keypad: many systems can be controlled by a keychain remote, allowing you to arm and disarm your system with the touch of a button.
Bottom line? Both have their advantages, but we like wireless.
What happens if I move?
Moving happens. If you’re getting ready to relocate, let us know. We’ll work with you to keep you and your family secure. There are a couple options to maintain your security:
- We can easily move your system into your new home if you are moving locally
- Because security is a highly-sought amenity, we can usually transfer the monitoring agreement to the new homeowners. In this case, you’re released from any additional responsibility.
If the above options don’t work, it’s possible to pay off your contract before the 36-month term is complete. Either way, we at HomeStar Security take pride in making your move a smooth transition. Just give us a call or fill out the form and we will take care of you.
Who will service my system?
If you get the system through HomeStar Security, you will be also an ADT client. This means you get the best of both worlds as you have both a family owned local company and the worlds largest alarm company working for you. We offer a LIFE TIME WARRANTY* on parts and labor as long as you are being monitored by ADT. (Certain restrictions apply)
Will my pets affect the system?
Pets used to offer the biggest challenge to security systems. Because, almost every system includes a motion sensor, and pets seem to move around quite often, this is crucial you go with a company that knows how to place the motion in the correct areas. Our Motion sensors are “pet immune” for up to 80lbs. This is done by infrared heat detection as a pet under 80lbs does not give off as much heat as something bigger. We encourage you to ask your rep and work with them so we can find the best solution for you.
What if there are false alarms?
False alarms almost never happen. This is because a “false alarm” is when the equipment faults. We guarantee against false alarms by equipment fault only. 99.9% of “false alarms” are by user error. This is why we at HomeStar Security, take great care to teach you about your system and show you how to use it properly. Share this information with anyone who has access to your home (including your emergency contacts). False alarms are eliminated when everyone knows how to use the system properly. We also stress you to test your system once a month.
Have a question? Avoid a false alarm and call us at (206) 365-9666.
Does the city charge me if there are false alarms?
While each city has a different policy, many will fine homeowners if there are repeated false alarms. If you have a false alarm, the best way to avoid being fined is to call the monitoring center. They will be able to call off the authorities. Another way to avoid fines is to get two-way voice monitoring so we can communicate better with the folks in your home. This not only helps to reduce false alarms but also brings your alarm higher in the priority list with your emergency dispatch as it a verified call. This is why it is our most popular package.
